Guidance
When someone dies
A short, calm overview of the main stages. Take your time — you can return to this page whenever you need it.
A death at home
If the death was expected, the person's GP or care team will usually be contacted first. If the death was unexpected, emergency services should be contacted. They will explain what needs to happen next.
A death in hospital or a care setting
Staff will explain the next steps and how to collect the documents needed. They can also tell you how your loved one is being cared for in the meantime.
When a coroner is involved
In some circumstances a death is referred to a coroner. This can affect timings. The coroner's office will keep the family informed, and we can help you understand what this means for funeral planning.
Registering a death
A death needs to be registered with the register office. The register office will explain who can register, what documents are needed and the time limits that apply.
Beginning funeral arrangements
You can contact a funeral director at any stage. We can talk through your family's wishes, religious requirements and options before anything is decided.
Preparing for the first conversation
It can help to have a few details to hand, but you do not need every answer. We'll guide you through what's needed.
A short checklist
- Your contact details
- The deceased person's details
- Where they are being cared for
- Any known funeral wishes
- Your preferred religious contact, if applicable
You don't need every answer before making an enquiry.
Speak to us about your family's requirements
There is no pressure and no obligation. You don't need every answer before getting in touch.